Frequently asked questions
Orders
A.As a rule we can't cancel an order once it's confirmed. If it hasn't shipped yet we may still be able to help, so please contact us through the form as soon as possible.
A.As a rule we can't change an order once it's confirmed. If it hasn't shipped yet we may still be able to help, so please contact us as soon as possible.
A.Please check your spam folder first. If it still isn't there, confirm that the email address you entered is correct and then contact us.
Shipping
A.We ship within 3–7 business days of your order being confirmed, and delivery takes roughly 1–3 days from dispatch. Timing can vary with stock levels and destination.
A.Once your order ships we'll email you a tracking number, which you can use on the carrier's website to follow your delivery.
A.At the moment we ship within Japan only. International shipping is something we're actively considering.
Payment
A.We accept credit cards, bank transfer, cash on delivery, and payment at convenience stores in Japan.
A.Yes. Please note it in the remarks field when you order, or let us know through the contact form.
A.If you pay by credit card, instalments are available under your card issuer's terms. Please check the details with your issuer.
Products
A.Every product page includes a size chart. If anything is still unclear, please ask us through the contact form.
A.Restocking varies by item. Please ask us through the contact form for specifics.
A.Please follow the care symbols on the product tag. If you're unsure, check the product page or ask us through the contact form.
Returns & exchanges
A.If an item arrives faulty or damaged, or if you received the wrong item, contact us within 7 days of delivery and we'll take care of it. We can't accept returns or exchanges for change of mind.
A.We cover it for faulty items and incorrect deliveries. For change-of-mind returns, the cost is yours.
If none of the above answers your question, please get in touch through the contact form.